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The German version of our “Returns page” takes precedence over the English version. In case of doubt, the German version shall be taken as reference. The English version was translated only for the review of our non – German speaking buyer.

cancellation and return policy

Consumers have a right of revocation of 14 days.

Consumers are natural persons within the meaning of § 13 of the German Civil Code (BGB), with whom we enter into business relations without this being attributable mainly to a commercial or independent professional activity.

Please return the goods at your own expense INCLUDING ACCOUNTING COPY OF THE INVOICE

To exercise your right of revocation, you must contact us, the company:

Griff Berlin c/o Spitkowski

Bundesallee 156

10715 Berlin

Germany

E-Mail:
Phone: 49 (0) 30 – 8547 9952

By means of a clear statement (eg a letter, SMS or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.
In order to keep the revocation period, it is sufficient that you send the notice of exercise of the right of revocation before the expiry of the period of revocation.

Right of withdrawal

You have the right to return the goods within 14 days, without giving any reason. The return period is 14 days, starting from the day:

• either you or a third party designated by you, who is not the carrier, has accepted delivery of the goods, if you have ordered one or several items as a combined order and the item or items are delivered as a combined delivery

• either you or a third party designated by you, who is not the carrier, has accepted delivery of the last goods in your order if you have ordered several items as a combined order and the items are delivered separately.

• either you or a third party designated by you, who is not the carrier, has accepted delivery of the last partial consignment or the last item in your order if you have ordered goods to be delivered in several consignments or separately.

CONSEQUENCES OF WITHDRAWAL:

When you revoke this contract, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of 14 days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless otherwise expressly agreed with you; In no case will you be charged for these repayment fees. We can refuse repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is the earlier.
You must immediately return the goods to us or in any case at the latest within 14 days from the day on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the deadline of 14 days.

You will need to take on yourself the direct costs of returning the goods to us.

Exclusion from the right of withdrawal:

The right of withdrawal does not apply to contracts

• for custom made orders that have been specifically designed and manufactured to your size or needs and that are not sold regularly on our website.

You can find a sample revocation form here:

To open a PDF file, you need a PDF reader. If you do not have a PDF reader installed on your computer, you can download one free of charge here: Withdrawal Form

For further questions, please contact us.